Customer Service Representative | Hybrid | Alabang | Day Shift | Up to PHP30K

Deliver Patient-Centered Support for Australia’s Healthcare System

Healthcare operations rely on precision, empathy, and consistency—and the Customer Service Representative drives all three. This role directly supports patient access to essential services across Australia, influencing care delivery at scale. Step into a long-term global career with Emapta, offering stability, elite opportunities, and a high-performance environment.

Job Snapshot

Employment Type: Full-time

Shift: Day shift, Weekends Off (6:00 AM to 3:00 PM Monday-Friday - Subject to change per DST AEDT 6 AM - 3 PM PH; AEST 7 AM - 4 PM PH (9:00 AM - 6:00 PM AEST)

Work Setup: Hybrid – Alabang (One week onsite, one week WFH rotation)

Salary: 25,000 – 30,000 (negotiable based on experience and expertise)

Start date: ASAP

What's in It for You

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Hybrid work arrangement
• Prime office locations (Easy access to MRT stations, restaurants, and banks)
• Day shift and weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• At least 2 years of solid BPO/customer service experience with no short-term job stints or employment gaps
• Proven experience handling high-volume calls in a fast-paced customer service environment
• Must be residing in Parañaque, Muntinlupa, Las Piñas, Imus (Molino), or nearby areas close to Alabang (non-negotiable)
• Must be available to start immediately or within a short notice period
• Excellent verbal and written English communication skills with a clear, professional, and confident phone presence
• Typing speed of at least 60 WPM with high accuracy
• Strong attention to detail and data accuracy
• Excellent multitasking, organization, and time management skills
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong interpersonal skills with a patient, empathetic, and customer-focused approach
• Ability to manage workload, prioritize tasks, and maintain performance under pressure
• Experience supporting Australian accounts or healthcare customers is an advantage
• Background in administrative or office support functions is a plus
• Bachelor’s degree in any field is preferred but not required

Your Daily Tasks

• Handle high-volume inbound calls from patients, primarily elderly clients
• Make outbound calls to confirm, reschedule, cancel, and follow up on appointments
• Schedule and manage patient bookings using internal systems and tools
• Verify patient eligibility through the PRODA online platform
• Update and maintain accurate patient records in Misoft and related systems
• Provide clear, accurate, and complete information to patient inquiries
• Use the Bone Bus Calendar to locate and coordinate available medical centers
• Ask structured questions and accurately capture patient information
• Demonstrate strong phone handling skills and active listening at all times
• Manage multiple tasks, systems, and priorities efficiently
• Ensure compliance with processes, data accuracy standards, and service protocols
• Utilize Microsoft Office tools (Word, Excel, Outlook) for documentation and tracking

Welcome to Emapta Philippines!

Join a team that values camaraderie, excellence, and growth. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and a finalist in 2026 Inspiring Workplaces Awards Asia, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment.

Apply now and be part of the #EmaptaEra!